Handling Period
Shipping takes place within 1-2 days of receiving payment.
Delivery Period
7–15 business days for the USA 10–20 business days for other countries.
Useful Tip:
The local shippers often deliver shipments on business days (Mon.–Fri.). It is thus preferable for you to select a delivery location that will allow you to receive the shipment during the workday in order to guarantee that your package will reach you securely and on time. Because the shipper could call you, it's advisable to leave your phone on. Several of the shipping services we employ require the client's signature to be considered delivered. We won't be held liable for any package loss or theft if we ship the items to your delivery address and someone signs for them. Hence, please confirm that you or your authorised representative is present at the delivery address.
Returns, Exchanges, and Refunds
Our aim is to satisfy you. To guarantee that you obtain high-quality, satisfying items, we check that every product has been appropriately stated. Nevertheless, we allow product returns under the following circumstances if you are unhappy with your paulahair com purchase for any reason: Within 14 calendar days of the original purchase date, returns are permitted. After 14 calendar days from the date of purchase, all returns or requests will be rejected. Send an email to service paulahair com for return instructions. If there is anything wrong with your order, please inform us right away. Returns that are not allowed won't be accepted. Merchandise returns must be made in their original condition. All returned items must be unused, unwashed, original lace (uncut), original curl pattern (undispersed), remain in the original packaging, and include any free gifts that came with the purchase.
Put your item(s) in the box they came in, along with the order form and receipt. Orders that are customised are not returnable. Because we cannot be held liable for lost or stolen shipments, we advise convenient USPS flat rate delivery with a tracking number for returning packages. We won't grant a return credit if there isn't proof of delivery and receipt. The cost of returning things to us is your responsibility; shipping expenses must be paid in advance. In order to get in touch with our online chat specialist, send us a return ticket or an email at service paulahair com.
Refund
We will give you a full refund if the return is the result of a fault on our end (such as inaccurate or subpar items). Please send an email to service@paulahair.com with your order number. After that, we will give you shipping instructions and a return address for your product. You must get in touch with us within a month of receiving the item to seek a refund if the return is necessary due to the buyer's issues (such as not liking or wanting it or buying the incorrect product or size). Once your return has been received and checked, we will send you an email to let you know that it has been received and will also let you know if your refund was approved or denied.
During a predetermined period of time, your refund will be processed and automatically applied to your credit card or original mode of payment (3 days). Please get in touch with us at servicepaulahair.com in advance if you no longer use the original card. Please get in touch with us first if you experience any issues with your purchase, items, or payment. We won't guarantee your refund and will file a complaint in accordance with the policy if you return the things without first getting in touch with us or if there is no valid basis to dispute them.
Refunds & Exchanges:
You have two hours to cancel your order or item using our customer service email (service paulahair com). We were unsure of its success for more than two hours. You can email us if you wish to modify your purchase before it delivers. We won't be able to amend or cancel your order after it has shipped. Send an email to serviceEmail for the return details if you need to replace a different item after the purchase has been mailed out.
Useful Tip:
Items that are defective must be reported through email within three days of delivery. Without a report or communication beforehand, we won't grant the refund. After three days of receiving your product, please get in touch with us if you think you received the wrong item. Send your feedback via email to service paulhair com.
Terms of Online Stores
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your country of residence, or that you are the legal age of majority in your country of residence and have granted us permission for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, and you may not violate any local laws (including, but not limited to, copyright laws) while using the Service. You may not send any worms, viruses, or malicious programmes.
information's accuracy, completeness, and timeliness
Inaccurate, incomplete, or out-of-date material on this website is not our responsibility. The content on this website is given for informational purposes only and should not be relied upon or used as the only basis for choices without consulting primary, more reliable, full, or up-to-date sources of information. The use of the information on this website is at your own risk. There may be old data on this website. Information that is historical is unavoidably out of date and is only offered for your reference. Although we retain the right to change the material on this site at any time, we are under no obligation to do so. You acknowledge that it is your duty to keep an eye on changes to our site.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or phone number provided at the time the order was made.In our sole discretion, orders that appear to have been placed by dealers, resellers, or distributors may be restricted or prohibited. For all purchases made at our shop, you promise to supply true, current, and comprehensive account and purchase information. In order for us to complete your transactions and get in touch with you as necessary, you agree to immediately update your account and other information, including your email address, credit card numbers, and expiration date.
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