Issues and damages
Please check your purchase when it arrives and let us know right away if anything is broken, damaged, or faulty so we can look into it and make it right.
Exchanges
Moreover, we provide free swaps. Please contact us at support@support.email.com so we can get that process started. Please be aware that size exchanges—exchanging an item for a different size—are only eligible for store credit if they are returned.
Refunds
After your return has been received and examined, we will let you know, and your original payment method will be instantly credited. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
Across-the-Border Orders
We do not provide free shipping, prepaid return labels, or prepaid label swaps for purchases shipping outside of the United States or Canada. We will accept returns and exchanges as long as you can send the item to us at your own expense.
Shipping policy
All US orders ship for free. Just like that. We want fragments of LLUME in your possession. Observed on May 6, 2023: USPS, UPS, and Canada Post are often used to ship orders within 1-2 business days after their purchase. Express orders (overnight and 2-day air) often leave the next business day. In a rush? Prior to contacting us at support Email, we advise ordering your order with expedited delivery. We would gladly cancel your order and issue a refund if we were unable to meet a deadline. The United States Postal Service (USPS) offers monitored, free shipping. After your order ships, you'll get tracking information through email (if applicable). Please provide the tracking number within 1-2 business days to "activate" online. (USPS waits until the packages arrive at our regional hub before reporting the package scan.) until Most orders arrive within about a week of purchase. Please contact us at support Email if you have any questions about your item's arrival!
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