Missing or delayed reimbursements (if applicable)
Check your bank account one more time if you haven't received a return yet. Then get in touch with your credit card provider because it can take some time for the refund to appear on your account. Contact your bank next. Before a refund is posted, there is frequently a processing period. Please email us if you've done all of this and you still have not gotten your refund.
FAQ
How long does it take for you to ship?
Depending on where you are, this may be true. Shipping takes between 7 and 15 working days to the US and 10 to 20 working days to other countries.
Where is my current order?
Please visit Email to monitor your order. You may monitor your order by entering your tracking number.
What is my tracking number?
Customers will get a shipment confirmation email with a tracking number when their orders have been shipped.
How far along is my order?
A confirmation email will be sent to customers to confirm that their orders have been received. Processing typically takes one to three days, after which it is dispatched. Customers will get a shipment confirmation email with a tracking number when their orders have been shipped. Go to Email if you want to track your order. You may monitor your order by entering your tracking number. There is no email confirmation that I have received. To address this, kindly submit an email.
We will check for you if you provide your invoice ID or the last four numbers of your payment card. I'd want a refund or return! Please read our return policy before returning any items or requesting a refund. If you must, then kindly send an email. We will process for you if you provide your invoice ID or the last four numbers of your payment card.
How can I redeem a concession?
Before redeeming your discount, please confirm that you copied all the required letters, numbers, and punctuation without any gaps. Please get in touch with me via email if it still doesn't work.
How do I receive my savings?
Our website offers discounts in a number of ways. To stay up-to-date on events, join our Facebook group or follow us on Instagram. You may always receive the newest discount through email if you log in to our website and register.
Colors
We have taken every effort to ensure that the colours of our items that show on the site are represented as precisely as possible. We cannot, however, guarantee that your monitor will accurately show any colour because the actual colours you see may vary depending on your monitor.
Packing
Unless otherwise specified, we will only adhere to its minimal packing requirements for the chosen mode of shipment. You will be responsible for covering the cost of any specialised packing, loading, or bracing that you require.
Transport and Delivery
Kobeena.com ships from many warehouses located in various nations. When placing orders for multiple items, we reserve the right to divide your purchase into numerous packages based on stock levels. Orders are typically delivered seven working days after they are placed. Unfortunately, delivery might occasionally take longer during hot sale times. As a reminder, Saturday and Sunday are not considered working days. Please get in touch with our Customer Services via email if you haven't received your delivery after ten working days.
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