Deliveries that go bad
Any unsuccessful delivery effort brought on by customers' careless actions is not our fault. Negligence includes—but is not limited to—providing improper delivery information, such as the wrong order address, contact information, or consignee's name. We are unable to process a refund for you in this situation. Before the purchase is shipped out and as soon as you can after, if you discover that your order information is incorrect, e-mail info@pribo.site with your order number and the updated information. Please allow 1-2 additional days for delivery if you are shipping to Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, or the Virgin Islands. Please be aware that you might have to go to your local post office to pick up your shipment. I appreciate your tolerance and understanding.
Damaged, Missing, or Lost Packages in Transit
Please tell us if you suspect that your package has been misplaced or is otherwise missing while it is in transit. To look into the matter, we can get in touch with the shipping firm. If your package is really missing, we'll give you a refund. Contact us if your package has arrived damaged, and we will send you a replacement or a refund as soon as we can.
Returns and Refunds
Due to a change of heart, return
Change of heart refunds are not accepted by Pribo. The item must be delivered back to us unwashed, with tags, and in the original packaging. Please be aware that we will not be able to accept returns or refunds for any reason other than if an item was damaged or lost in transit. The item must also be returned with all tags still attached, in its original packaging, and without having been cleaned.
Guaranteed Returns
The 10-day Pribo warranty period is offered. You have ten days from the time you get the shipment to lodge a warranty claim if you wish to do so. We will process your warranty claim within 7 days of receiving the box containing the goods for the claim. Please be aware that misuse or improper treatment of the goods is not covered by the warranty; only manufacturing faults are covered. If we determine that your product qualifies for a warranty claim, we will replace or repair it at no additional cost to you.
Return and Refund Policy
How much time do I have to submit a return?
The return request must be made within 10 days of the day you received all of your ordered products in the same order. Within 7 days after the day your return request was submitted and authorised, your return package must be dispatched.
Cost of return shipping
The cost of shipping is on the customer. Pack the returned products carefully and send them to our warehouse in Sweden. It is crucial to remember that the returned goods must be in their original packaging and condition. It is also advised to use a trackable delivery option to guarantee that the shipment reaches our warehouse on time.
Condition
All items must be undamaged, in their original packaging, with all tags still attached, and unworn. Refunds will not be granted for any clothing that seems to have been worn, cleaned, or changed in any manner. In most circumstances, the original delivery fee (if any) is not refundable. Additional circumstances in which Pribo will initiate a resend or refund for you include: I got the wrong style, colour, or size. Received an incomplete ratio. Items received that were defective or damaged
How can I ask for a refund?
Click here to start a refund or return request. Once you click the link, you will be sent to a form where you must provide your order number, the reason for the return or refund, and any other relevant details. After receiving your request, Pribo will examine it and get in touch with you with additional instructions on how to handle the return or refund procedure.
How do you return your item?
Send the cargo to our warehouse using the carrier of your choice. In order for us to determine which return parcel belongs to you, please don't forget to email us the tracking information for your packages. Await the delivery of the shipment to the warehouse. Depending on the distance between your location and the warehouse, it typically takes 5 to 25 days. Don't forget to save the courier's return receipt until your reimbursement has been completed. Don't send your return to the sender's address listed on your shipment, please.
The processing of your return will be impacted by the fact that this is not the return address. Even if you want to send it yourself, you must mail it to the address on the return instructions we give. Prior to shipping back your return, please make sure you start a return request. Without an approved return request, we do not accept returned things, and we are not liable for returning your unlawful item (s). When the return procedure has been submitted and accepted on our site, more information, including the eligible shipping station locations or warehouse addresses, will be given to you via email.
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