Refund policy
We apologise that your order was unsuccessful. To get a return authorization, please email our customer care department. All returns must be authorised in advance and fulfil other restrictions. Unissued return authorization numbers may exclude returns from receiving refunds.
Requirements for Returns
within 30 days of the delivery date; received, packed with all parts and packaging materials in their original containers. The following goods cannot be returned:changed or installed. built to order or customised. separate purchases of accessories, lights, or shades.
Defective Merchandise
If you encounter a defect in your product, please contact our customer service by email to request a replacement or return. To be eligible for reimbursements or adjustments, items that were damaged during delivery or lost in transit must be notified within 5 business days of receipt. Keep the original shipping address intact.
Privacy Policy
DECLARATION OF PRIVACY
This privacy policy describes how soserved.com (collectively, "we," "us," or "our") collects, uses, distributes, and processes your information. We take the protection of your privacy seriously.
Collection and Use of Personal Data
Information that may be used to directly or indirectly identify you is known as personal data. Moreover, anonymous data that is connected to information that may be used to directly or indirectly identify you is considered personal data. Data that has been permanently anonymized or aggregated so that it cannot be used to identify you, alone or in conjunction with other data, does not constitute personal data.
Promoting safety and security
We utilise and handle the least amount of data necessary for a narrow range of purposes, adhere to the legality, validity, and transparency principles, and take administrative and technological precautions to ensure the security of the data. In addition to promoting safety and security, we utilise personal data to assist verify accounts and user behaviour. For example, we monitor fraud and look into potentially unlawful or suspicious activities as well as breaches of our terms and rules. Our legitimate interest in assisting with the safety of our goods and services is the basis for such processing.The categories of personal information we may gather and how we can utilise it are described below:
Data you provide:
When you use our goods and services or engage in other interactions with us, such as when you register for an account, get in touch with us, take a survey online, use our online support, or use our online chat feature, we may receive personal information from you. We gather personal information in relation to any purchases you make. Your payment information, such as your credit card number or other card information, other account and authentication information, as well as billing, shipping, and contact information, are all included in this data.
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