How safe is my internet purchase?
Your entire set of information is submitted into an SSL secure web page when making an online purchase using a credit card. The network of our credit card provider receives your information once it has been SSL-encrypted, and your card and transaction are then accepted. We do not keep a copy of your credit card information on our systems.
How can I alter or revoke my order?
Even after the customer gets an order confirmation or after the payment card has been authorised, we reserve the right to accept or deny the order, in whole or in part, at any time following receipt of the order. When an order is cancelled after a credit card has already been authorised for the transaction, a credit will be sent to the original payment method. Because the merchant processor or credit card company charges us a fee for cancellations, any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the total price, regardless of when the order was placed (even if it was just a second later). Please be aware that after an item has been packed and dispatched, it cannot be cancelled.
I want to change my mailing address.
All of the information you typed must be in English, including punctuation, as our website and service are focused on the English language. It is suggested that you use the equivalent English letters in place of any non-English letters found in your address. For instance, you may substitute "c" for the letter "?".
After placing an order, can my delivery address be changed?
Please be aware that after your item has been processed and dispatched, your mailing address cannot be changed. Please change your shipping address from your vacation address to your permanent address, as we are unable to predict how long the shipment will be held by customs at the destination.
When will my purchase be delivered?
The shipping method you have selected will determine how long it takes for arrival. The following day after the item ships, we will email you the tracking information because it usually becomes accessible 24 hours after the order ships. Any delays brought on by your country's customs service are not our fault.
How can I trace my purchase?
As soon as your order ships, we will send you an email with your tracking information. The tracking number is typically sent to you one day after your product has been dispatched.
Can I combine several discounts into one order?
Unless otherwise specified, promotional and discount codes cannot be used with other offers of discounts or promotions.
How Should I Proceed If Things Are Missing From My Order?
Please get in touch with us right away if something is still missing.
Delivery and Customs
How soon will my order be handled?
From our warehouse, we process and send out every purchase. Please give us more time to complete your order during the holiday and sale seasons. Orders are processed from Monday through Friday. Within two to seven business days of the order date, orders will be processed. Please be aware that weekends are not shipping days. If, after five business days from the day your payment was finalised, you have not received a tracking confirmation, kindly get in touch with us. How will my order be shipped? See our shipping page for more information on shipping methods.
Will I be liable for taxes and customs fees?
The prices listed on our website are in US dollars and are thus tax-free; however, after you get your purchase, duties and taxes may still be due. Your local customs agency will decide what import taxes, tariffs, and related customs fees will be applied once your item reaches its final destination. You are responsible for paying these fees and taxes; we will not pay them for you. Any delays brought on by your country's customs service are not our fault. Please get in touch with your local customs office for further information about fees.
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