CANCELLATION
Removing Orders That Have Not Been Shipped Out
Please email us if you wish to cancel an order that has not yet been delivered. Please provide your order number for the quickest resolution. Thanks!
Order Cancellation After Shipment
If you are cancelling orders after your package has left the warehouse or is on route to its destination, kindly decline to receive the package because we are unable to call it back at that time. Your money will be refunded after shipping charges are subtracted. The refund will be given as soon as the package starts to return.
Warranty
Only manufacturing flaws are covered by this guarantee; accidental damage is not. improper handling. Usual deterioration. Materials and colours degrade as a result of exposure to sunlight. After-market improvements. Products that have been exposed to water will not be accepted for returns or exchanges.
REFUND POLICY
You do have the choice to ask for a refund if you believe the item you purchased does not meet the criteria you originally had in mind. The following situations will result in refunds being given:
You can request a complete refund.
if the item you bought is totally non-functional. If your goods have not been delivered to you within 90 business days (South America) from the date your purchase was placed, Please be advised that your account will get your refund in 3-5 business days.
Costs of Shipping
The cost of your own postage for the returned goods is your responsibility. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund, if you get one.
ITEM DAMAGED OR POOR QUALITY
Please provide a photo showing the item's low quality or damaged location for the quickest resolution. The best photos have the tag and mistake clearly visible, and they are on a level surface. This data will be used to assist you with your order and prevent mistakes in the future.
Policy for shipping
Orders are processed from Monday through Friday. Orders will be processed three business days after being placed, and they will be dispatched the following day. Please be aware that weekends are not shipping days. Typical Shipping. 7 to 15 working days Please make sure all shipping details are accurate. If there is outdated or incomplete information, we might need to get in touch with you to change it, which could delay the delivery of your order. Moreover, delays might ensue from customs processing. The clearance process at your local customs office can take longer than expected and include more paperwork.
You can get your order through a local courier or the post office in your area. Most orders will be delivered by your local post office, so the parcel will be received with your usual mail, depending on your location. The postal service may leave a notice card with instructions on how and where your delivery may be picked up if you are not home when the delivery is made. Please check your contact email's spam folder if you don't hear back from our customer care team for a long time (24 hours on weekdays, 48 hours on weekends). Your email server or provider may have mistakenly filtered our emails.
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