Vaping Statement.
Before being released to the market, each SmokeBuds vape product undergoes a thorough panel test for the presence of mycotoxins, heavy metals, pesticides, residual solvents, and heavy cannabinoids. Before being used in manufacturing, SmokeBud's incoming raw materials are inspected by raw material suppliers to assure their correctness and safety. SmokeBuds buys vape hardware from reputable, international manufacturers who ensure correct temperature control, CE certification, and third-party testing of their products for impurities like heavy metals.
Policy for Refunds and Returns
Untrue Claims
We have a staff that inspects and tests products to see whether they have been used or tampered with, and we will not under any circumstances accept fraudulent claims that a product has not been used or tampered with.
Refunds
For unused and unopened items, you have 72 hours from the time of purchase to ask for a refund. Products that have not been used or opened are eligible for refunds. You are in charge of sending the unused, unopened merchandise back to us. A $25 restocking charge will be deducted from the refund for the product's cost. We don't reimburse delivery fees. Following a review of the item, we will initiate a refund. We won't give you a refund if the item has been used or opened, and we won't mail it back to you either. Requests for refunds must be made in writing through email. The same credit card that was used to purchase the goods will be granted a refund.
Returns
You must first get a Return Merchandize Authorization (RMA) number by contacting the Support Department at email in order to return damaged and/or faulty goods for a refund. You might be required to send in pictures and/or videos of the broken or flawed item. A copy of the receipt for the item you are returning must be included. The cost of mailing the item back to us is your responsibility.After reviewing the item, we will handle the return. Please give us 20 business days to check the merchandise when we receive it. We won't give you a refund if the item has been used and/or tampered with, and we won't send it back to you either. If we discover that a product that was returned because "it did not function" actually does work, we will not refund your money and we won't send the item back to you.
POSITIONING RULES
Time for Shipping Processing
Within two to three business days of receipt, all orders are processed. From Friday at noon Central time through Monday at noon Central time, as well as on US holidays, orders are not processed or shipped. Shipments can be a few days late if we are dealing with a high volume of orders. We will call or email you if there is a substantial delay with your shipment.
Time Added to Manufacturing for "Made to Order" Products
Products and party supplies must be produced 7 to 14 days before shipment since they are manufactured to order. It might take up to 30 days to send goods internationally.
Shipping costs and projected delivery times
Your order's shipping costs will be computed and shown to you at checkout. Depending on the size, weight, and number of products in your order, we have delivery alternatives with varied rates. These goods must be shipped at specific rates because they are regulated. You will be required to pay the shipping costs as they are specified in order to get access to regulated items.
Sending packages to PO boxes or APO/FPO addresses
APO/FPO/DPO locations, PO Boxes, and addresses located in US Territories are not eligible for CannaGlobe shipping.
Delivery Verification and Order Monitoring
Once your order has shipped, you will get a shipment confirmation email with your tracking number. Within 24 hours, the tracking number will become operational.
Damages
CannaGlobe disclaims responsibility for any goods lost or damaged in transit. Please file a claim with the shipping company if your product arrived damaged. Before making a claim, keep all packaging materials and damaged goods.
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