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POSITIONING RULES


WHERE CAN SISTERPARTY DELIVER THE PACKAGE?


North and South America, Europe, the United Kingdom, and other nations are among those that SisterParty may deliver goods to.


The following nations are not transported:


Aland Island, Ascension, the Azores, the Balearic Islands, Bouvet Island, the Caroline Islands, China's mainland, Eritrea, Somalia, Somaliland, the Spanish Territories in North Africa, Yemen, Zaire, etc.


How is your order shipped by SisterParty?


When placing an order, you will receive an email confirming the product details. After making a payment, you will receive an email confirming your successful payment. A shipment information confirmation email with the tracking number will be sent to you when the purchase has been dispatched, allowing you to trace its progress.


What methods of shipping are available? AND HOW LONG DOES SHIPMENT TAKE?


The following information outlines the overall time needed to receive your package: Processing time plus shipping time equals total delivery time. Processing time is the interval between placing an order and shipping it. Shipment time is the interval from the moment your item is dispatched until it is delivered to you.


Processing period


within 3 to 8 working days. the time it takes to get your things ready to leave our warehouse for shipping. This includes getting your goods ready, doing quality assurance procedures, and shipping them.


Shipment period


International deliveries can take longer than usual because COVID-19 has limited transportation, which impacts our capacity to deliver items as swiftly and effectively as we do during regular periods. SisterParty offers delivery options through partnerships with well-known worldwide shipping firms, including DHL, UPS, FedEx, IB, and EMS.


DESCRIBE the customs tax.


Imported products and services are subject to taxes, which are governed by national legislation. Any taxes imposed on SisterParty's products are not its responsibility. The amount of customs duty is determined by national tax laws and rates. For clear information, kindly get in touch with the local customs.


Important information


Several shipping companies have forbidden goods lists. In order to guarantee that your purchase reaches you safely, we will reroute it to a different carrier if it contains these products for the delivery method you choose. This might result in longer shipment times. The predicted or normal delivery times are taken from actual information gathered from previous orders. These are just meant as a general guide. All shipments are made by SisterParty from our warehouse and distribution facility.


SUBSTITUTION –


Without giving notice, our firm maintains the right to substitute a different product of comparable kind, quality, and functionality. When the buyer asks for a quote, if such a request is made, or if no request for a quote is made, and the customer places an order with Our Company, the buyer must expressly state that no substitution is permitted if the buyer would not accept a substitute.

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Delivery


To ensure that your orders are delivered, we must give partners like DHL, USSF, EMS, UPS, and others your name, shipping address, email address, and phone number.


Payment


In order to process payments, we must provide your credit card information to companies that provide financial services, such as PayPal, credit card processors, and issuers. In order to lower the risk of fraud or stop users who try fraud or other unlawful activities on our site, we could share information.


Marketing


When you register, you consent to receiving promotional notifications from us. You may get email and SMS notifications about new items, promotions, special deals, and services. At any time, you may stop receiving these emails by clicking the "unsubscribe" link at the bottom of each one.


Statistics and data tracking


We may share anonymous information with third parties, including advertising partners and Google Analytics, in order for them to understand our website access statistics, such as the number of daily visitors to a specific page or the quantity of an order placed on a specific day. You recognise and agree that we may give our affiliates permission to handle your personal data only after you have signed a binding written data processing agreement.


Corporate and commercial affairs


We may divulge personal information to all associated businesses. We may transmit any and all personal data to the applicable third party in the case of a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer, sale, or disposition of all or any portion of our business, including in conjunction with any bankruptcy or similar proceedings.


How long till delivery?


The typical processing time is 1–7 business days. The time we are discussing is during a working day and might be postponed if there are any holidays.


Shipping hints:


We advise you to include the proper email address, shipping address, and cellphone number throughout the checkout process to ensure delivery success. Delivery failure brought on by a blank mobile column is not compensable. If you choose express shipping, PO Box or BFPO addresses are not permitted. You should include enough information about your address, including the flat or unit number. Justgracegirl.com will not accept responsibility for nondelivery or additional shipping costs resulting from personal issues.


Customs and Import Tax


Customs is a government organisation in charge of controlling cargo coming into a nation or area. All goods to and from a nation or area must first pass through customs. Customs clearance and payment of any applicable tariffs are always the buyer's responsibility. Nonetheless, most nations impose taxes or levies on imported items. Taxes may not always apply to items under a particular value or belonging to specific categories. Every country has a separate set of regulations. Regrettably, there is no way for us to be aware of all of the laws, codes, procedures, systems, paperwork, cultures, traditions, practises, loopholes, schemes, and rulings that exist in every single nation.


Hence, we are unable to and will not provide advice regarding taxes in your nation. It is your duty as the customer to research such information before placing your order. If import taxes, supplementary tariffs, or sales taxes are due, you must pay them to the courier when you get the delivery (s). This cannot be calculated for you by us or be paid in advance. Make sure the recipient is informed of the potential for paying taxes when receiving the items if you are drop-shipping or delivering them as a gift.

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Exchanges, returns, and refunds


Up to 30 days following delivery, we accept returns as long as the product is unused and in its original state. In the event of a return, the shipping charges will be deducted from the total refund. Please send us an email as soon as you can at customer service Email with your order number and a picture of the damaged item(s) if your purchase does come damaged. We approach each of these situations individually and will try our hardest to offer an acceptable resolution. Please read our complete return policy page for additional details.


GET IN TOUCH


Please feel free to contact our customer service staff at Email if you have any more queries or worries. We are here to assist you and make sure that your time shopping with Toperth is enjoyable. Please be aware that the delivery schedules are only estimates and might change for a variety of reasons, including incorrect addresses, delays in customs clearance, and others. During these uncertain times, we really appreciate your patience and understanding.


RECOVER POLICY


NOT PLEASED? NO TROUBLE! RETURNS ARE SIMPLE!


First and foremost, if you're thinking about returning something or getting a refund, it indicates you've placed an order with us. We really appreciate your support and assure you that we will make every effort to provide a fantastic product and customer experience. Be assured that if there are any difficulties along the way, we'll work hard to make things right. We aim to fix a problem with a product as soon as possible if you're not happy with it. Depending on your desire, we'll be happy to replace, exchange, or refund the amount you spent. Before returning a used item, we strongly advise contacting our Customer Service at customerservice Email. This will enable us to offer you the highest level of support.


DISAPPOINTING ITEMS


Unsatisfactory products may be returned within 30 days as long as they are unopened and in their original packaging. Please be aware that, unless the item is wrong or damaged, the client is responsible for the shipping costs associated with returns and exchanges. You can use any trackable shipping method to return things to us. As we cannot accept COD returns, make sure your delivery is prepaid. Please give us up to 10 business days to complete your return once we receive it. The cost of the item will be covered by the refund if the item was delivered in perfect condition and as requested (minus the original shipping charge).


Broken or inaccurate items:


Please take a picture of the original packing (including the box the item was transported in) if you think your product was delivered damaged or incorrectly so we may, if necessary, follow up with our shipper. We will provide reimbursement, provide a replacement, and pay for return shipping once we get the products.


FORMULA FOR RETURNS:


Call our customer care team and let them know the item(s) and why you want to return them. Pack the item(s) to be returned in their original packaging after obtaining our return instructions. Within the package, include your order number. (Simply go to My Account, click Order History, select the appropriate order number, and write it down or print it out.) Deliver the product to the specified return address that our customer support staff has supplied. Please use a trackable mailing method and let our customer support staff know the return tracking number.


The price of the item will be refunded using the original payment method. After delivering your package to the return shipper, you should anticipate receiving your refund within a few weeks. You will, however, typically get your refund more quickly. This time frame takes into account the transit time (10–15 business days) for us to receive your return from the shipper, the processing time (3–5 business days) for us to handle your return once we receive it, and the time (in business days) needed by your bank to handle our refund request (3–7 business days).


IMPORTANT NOTE


Never return a package to the address printed on the package. That won't be our return address, and your package will be lost as a result. The loss resulting from the incorrect address will be your responsibility. Contact our customer service instead, and they will be glad to assist.


ACCOUNTS


You must always give us true, complete, and up-to-date information when setting up an account with us. Your account on our service may be immediately terminated if you violate the terms by failing to do so. Whether your password is with our service or a third-party service, you are responsible for keeping your password secure and for any activities or actions carried out using it. You consent to keeping your password a secret from anyone else. If you become aware of any security breach or unauthorised use of your account, you must notify us right away.

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